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Refund Policy

1. Eligibility for Refunds:

We offer refunds for eligible products within 7 days from the date of purchase. Please check the product listing for specific eligibility details, as certain items may have unique refund criteria.




2. Refund Types:

  • We provide two types of refunds:
  1. Full Refund: If you receive a damaged or defective product, or if the product does not match the description provided on our website, you are eligible for a full refund, including shipping costs.
  2. Partial Refund: If you wish to return a product for reasons other than those mentioned above, such as change of mind, you may be eligible for a partial refund. In such cases, the cost of return shipping will be your responsibility.

3. Refund Process:

  • To request a refund, please follow these steps:
  1. Contact our customer support team via to initiate the refund process.
  2. Provide relevant order details, such as order number and product information.

Our customer support team will guide you through the return process, including any necessary documentation and return shipping instructions.

Once we receive the returned item and verify its condition, we will process your refund.

4. Timeframe for Refunds:

Refunds will be processed within 7 business days from the date we receive the returned product.

5. Refund Methods:

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon by the customer and Grand Basha Department Store.

6. Non-Refundable Items:

Certain items, such as food material, those items which are opened, or the full pack is removed will not be refundable.

7. Cancellation of Orders:

You may cancel an order and receive a full refund if the cancellation request is made before the order is shipped. Once the order has been shipped, the standard refund process will apply.

8. Contact Information:

If you have any questions or need assistance with our refund policy, please contact our customer support team at

9. Policy Updates:

  • Grand Basha Department Store reserves the right to modify or update this refund policy at any time. Any changes will be reflected on our website.

By making a purchase on the Grand Barsha Department Store website, you agree to abide by this refund policy.

Last updated: 2024-01-15

  • You must have a minimum order amount of 100.00 AED to place your order. Your current order total is 0.00 AED.
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